Privacy policy

DUOL company.

1) About the Privacy Policy

The purpose of the Privacy Policy DUOL (hereinafter: "Privacy Policy") is to familiarize users of the services of DUOL and other persons (hereinafter also referred to as: "Individuals") with the purpose and basis of the processing of personal data by DUOL, Kapalniška pot 2, 1351 Brezovica pri Ljubljani (hereinafter "Companies ") and the rights of individuals in this field.

The company is particularly concerned about the security of your personal information. All personal data transmitted is treated confidentially and is used only for the purpose for which it was transmitted. We handle your personal data with utmost care, keeping in mind the applicable legislation and the highest standards of processing. For the security of your personal data, we also provide for appropriate organizational measures, work procedures and advanced technology solutions, as well as external experts, in order to protect your personal data as effectively as possible. We use an appropriate level of protection and reasonable physical, electronic and administrative measures to protect the collected data from unintentional or unlawful destruction, loss, alteration, unauthorized disclosure of personal data or unauthorized access to personal data that has been downloaded, stored or otherwise processed.

At the same time, this Privacy Policy further explains the consent you have given for the processing of your personal information.

The Privacy Policy is in line with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter ' "General Data Protection Regulation"), the following information is included:

  • contact information of the company,
  • purposes, bases and types of processing of various types of personal data of individuals,
  • the time of retention of individual types of personal data,
  • the rights of individuals with regard to the processing of personal data,
  • the right to file a complaint concerning the processing of personal data,
  • validity of the Privacy Policy.


2)Personal data collected by the company

If you are only a visitor to a website, we only collect data using cookies. If you are a service user or a subscriber of a service provided by the company, we also collect other personal information that we need to provide the services you have ordered or which you use. This personal data is:

  • first and last name,
  • contact email address
  • contact phone
  • IP address
  • data required to provide an offer according to your demand (your address).


3)Personal Data Manager

The manager of personal data processed in accordance with this Privacy Policy is DUOL, Kapalniška pot 2, 1351 Brezovica pri Ljubljani.

Contact: (01) 360 14 00


4)Categories of individuals whose personal data is processed

This Privacy Policy is for anyone who has ordered and / or uses our services, or has submitted the request, as well as those who visit our site.


5)The purpose of the processing and the basis for data processing

5.1. Processing based on contract:

In the context of the execution of contractual rights and the fulfillment of contractual obligations, the company processes your personal information for the following purposes: identification of the individual, preparation of the offer, conclusion of the contract, provision of the ordered services, notification of any changes, additional details and instructions for the use of services, to solve any potential technical problems , objections or complaints, billing of services and other purposes necessary for the implementation or conclusion of a contractual relationship between the company and an individual.

When billing the services, based on tax regulations, we obtain and process your address for the correct issue of the invoice.

5.2. Processing based on the law:

The company can store and process information about the order and related data about individuals and personal data of the individual, for the purpose of billing services or goods and issuing an invoice.

Other applicable purposes may arise from the applicable legislation, which give the company the appropriate basis for the processing and storage of personal data.

5.3 Processing based on a legitimate interest that the firm is seeking:

The company may also process data on the basis of a legitimate interest pursued by the company itself or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the information refers to the child. When it comes to the continued use of data collected about an individual, the company makes an assessment in accordance with the General Data Protection Regulation.

On the basis of legitimate interest we use your personal information to detect and prevent fraudulent use and misuse of services, further in the context of ensuring a stable and safe operation of our system and services, as well as for the purpose of implementing information security measures, meeting the requirements regarding quality of services and detecting technical system and service failure.

On the basis of legitimate interest, we use your personal information also for the purposes of possible enforcement, judicial and extrajudicial recovery.

In accordance with the General Regulation, in the event of suspected abuses, a company may process personal data in an appropriate and proportionate manner for the purpose of identifying and preventing any fraud or misuse, and may, if appropriate, also forward this information to other providers of such services, business partners, the police , the Public Prosecutor's Office or other competent authorities. For the purpose of preventing future abuse or fraud, data on the history of identified abuse or fraud in connection with an individual, including subscriber relationship data and, for example, an IP address, can be kept for another five years after the termination of the business relationship.

5.3. Processing on the basis of consent to the processing of personal data:

Data processing can also be based on your consent, which you have provided to the company.

Consent may, for example, relate to the notification of offers, benefits and improvements to the services provided by the company. The purpose of this information is to make the services as close as possible to your needs and desires and to thereby increase the value for you. Communication is carried out via channels that you have selected in consent. You can revoke your consent at any time in the manner defined by the Privacy Policy.

You can either withdraw or alter your consent at any time, in the same way as you gave it or otherwise, as defined by the Privacy Policy, whereby the company reserves the right to identify the customer. The change of consent can also be arranged through an electronic message to the address duol@duol.eu or by written request sent to the head office of the company.

The withdrawal or change of consent refers only to data processed on the basis of your consent. The most recent given consent that has been received by as is the one in force.  The possibility of revoking a consent does not constitute a withdrawal from the business relationship of the individual with the company.

The data for which your consent is given shall be processed, in the absence of withdrawal, for up to two years after the termination of the business relationship with the company.


6)Restrictions on the transmission of personal data

If necessary, we will authorize other companies and individuals to perform certain works that contribute to our services.  In such a case, the company may also transfer personal data to such carefully selected external processors who will enter into a contract for the processing of personal data with the company, or in substance the same agreement or other binding document (hereinafter: the processing contract). For external processors, such data will be transmitted or made accessible only to the extent required by a specific purpose. Such data may not be used by external processors for any other purpose, meeting at least all standards for the processing of personal data provided for in the applicable law. External processors are contractually committed to the company to respect the confidentiality of your personal information.

On the basis of a reasoned request, the company also transfers personal data to the competent state authorities that have a legal basis for this. The company will, for example, respond to requests from courts, law enforcement and other state authorities, which may also involve the state authorities of another EU Member State.


7)The period for which the personal data will be stored

The data retention period is determined according to the category of individual data. We keep the data for as long as necessary to achieve the purpose for which it was collected or further processed or until the expiration of the limitation period for fulfillment of the obligation or the statutory retention period.

For the purpose of fulfilling contractual obligations, the accounting data and the associated contact details of individuals may be kept until the full payment of the service or at the latest until the expiration of the limitation period in respect of an individual claim, which may be statutory from one to five years. The bills are kept for 10 years after the expiration of the year to which the bill relates in accordance with the law governing value added tax.

Other information that we have obtained on the basis of your consent is kept for the duration of the business relationship and for 2 years after the termination, unless the law provides for a longer retention period. If an individual who has given consent to the processing of personal data has not entered into a business relationship with us, his consent is valid for 2 years from its submission. In case of cancellation of consent, we will process your personal information for a maximum of 15 days from the day of the cancellation.

After the expiry of the retention period, the data is deleted, destroyed, blocked or anonymised if the law does not specify otherwise for the particular type of data.


8) Rights of individuals with regard to the processing of personal data,

The exercise of your rights regarding the processing of your personal information is guaranteed without undue delay. We will decide on your request within one month of receiving your request. In case of complexity and a greater number of requirements, the deadline may be extended by up to two additional months. If we extend the deadline, we will notify you of any such extension within one month of receiving the request together with the reasons for the delay.

We accept the requests regarding the exercise of your rights by e-mail duol@duol.eu or by post to DUOL, Kapalniška pot 2, 1351 Brezovica pri Ljubljani.

When submitting an application by electronic means, we will, whenever possible, provide you with information electronically, unless you request otherwise.

Where there is reasonable doubt as to the identity of an individual who submits a claim relating to one of his rights, we may require that we provide additional information necessary to confirm the identity of the data subject.

If the data subject's claims are manifestly unfounded or excessive, especially if they are repeated, the company may:

  • charge a reasonable fee, taking into account the administrative costs of transmitting information or communication or implementing the requested action, or
  • refuse to act on the request.

We provide the following rights regarding the processing of your personal information:

(i)the right to access data

(ii)right to corrections

(iii)the right to erasing ("right to be forgotten")

(iv)the right to limit processing

(v)the right to transfer data

(vi)the right to object


(i)the right to access data

You are always entitled to know whether personal data is processed in relation to you and, if so, access to your personal information and the following information:

  • the purposes of the processing,
  • types of personal data being processed,
  • users or categories of users to whom personal data has been or will be disclosed,
  • the planned period of retention of personal data or, if this is not possible, the criteria used to determine this period,
  • the existence of a right to require an administrator to correct or delete personal data or limit the processing of your personal information, or the existence of the right to object to such processing,
  • the right to file a complaint with the supervisory authority,
  • when personal data is not collected from you, all available information regarding their source.

(ii)right to correction

You have the right to obtain, without undue delay, a correction of inaccurate personal information relating to you and taking into account the purposes of the processing, the right to complete incomplete personal data, including the submission of a supplementary statement.

(iii)right to be erased ("right to forget")

You have the right to have, without undue delay, your personal information deleted, if one of the following reasons applies:

  • the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • when you revoke the consent on the basis of which the processing takes place, and there is no other legal basis for processing,
  • when you object to the processing of data and there are no overriding legitimate reasons for processing it,
  • where personal data has been processed unlawfully,
  • when personal data has to be deleted in order to fulfill a legal obligation in accordance with EU law or Slovenian law.

(iv)right to restriction of processing

You have the right to limit processing of your personal information when one of the following cases applies:

  • when you dispute the accuracy of the data, for a period that allows us to verify the accuracy of personal data,
  • the processing is illegal, and you are opposed to the deletion of personal data and, instead, request a restriction on their use,
  • we do not need your personal information anymore for processing purposes, but you need it to enforce, carry out, or defend legal claims,
  • if you have filed an objection regarding processing based on the legitimate interests of the company until it is verified that our legitimate reasons take precedence over your reasons.

When the processing of your personal information has been restricted in accordance with the preceding paragraph, such personal data, with the exception of their storage, shall be processed only with your consent or for the enforcement, execution or defense of legal claims or for the protection of the rights of another natural or legal person.

Before canceling the processing limit of your personal information, we are obliged to inform you of this.

(v)right to data portability

You have the right to receive your personal information, which you have provided us, in a structured, widely used and machine-readable form, and the right to forward this information to another controller without hindering you in the case where the processing is based on your consent and the processing is carried out with automated means. At your request, where technically feasible, personal data may be transferred directly to another controller.

(vi)right to object

The data subject shall, on grounds relating to his or her particular situation, have the right to object to the processing of personal data at any time if it is based on the legitimate interests pursued by the company or a third party.

We will stop processing your personal data unless proven necessary processing grounds that prevail over your interests, rights and freedoms, or to enforce, execute or defend legal claims.


9)the right to file a complaint concerning the processing of personal data

Any complaint regarding the processing of your personal data may be sent to the e-mail address duol@duol.eu or by post to DUOL, Kapalniška pot 2, 1351 Brezovica pri Ljubljani.

In the event that we do not decide on your request within the legal deadline or if we reject your request, you have the possibility to file a complaint with the Information Commissioner.

You also have the right to file a complaint directly with the Information Commissioner if you believe that the processing of your personal data violates the Slovenian or EU regulations in the field of personal data protection.

If you have exercised the right of access to the information and after receiving the decision, you believe that the personal data you received is not the personal information you requested or that you did not receive all the required personal information, you can file a reasoned complaint before submitting a complaint to the Information Commissioner with the company within 15 days. We need to decide on your complaint as a new request within five business days.


10)Final provisions

Anything not governed by this Privacy Policy is subject to applicable laws.

The company reserves the right to change this Privacy Policy. We will inform you of the change on the official website of DUOL 30 days before the date of its validity.

In the case of questions about the Privacy Policy or the information we keep about you, please contact us at info@duol.eu.


11)Validity of the Privacy Policy.

This Privacy Policy is published on the website of Duol Engineering d.o.o. and will take effect on May 25, 2018.

DUOL